Comunet Task Ready is a comprehensive web-based form management tool. It offers simple and intuitive management of support requests while still being highly flexible and customisable. Task Ready will help cut request resolution times by providing quick access to required information with automated notifications, searchable knowledge base and personalised displays.

Features Overview

• Complete request management capability with customisable email notifications for any request event.
  
  
• Custom request forms. Create as many forms as you need with the ability to add form controls such as select lists, textboxes, date fields and subheadings. You can also apply validation rules to custom fields to control the formatting of input from the user.
  
  
• Unique views of logged requests. Choose from multiple request views with the ability to quickly edit, assign or close requests. Requests can be colour coded for easier examination and custom searches can be saved to the main menu.
  
  
• Knowledgebase. Store common requests in an easily searchable central repository so that common problems can be resolved faster.
  
  
• Reports. Build custom matrices or graphs from almost any request criteria to report on workload or KPIs.
  
  
• System alerts. Implement Windows Task Scheduler to send daily alert emails or perform a variety of pre-defined system tasks.
  
  
• Customisable interface. Ability to customise the look and feel of the application to suit corporate branding identity.